Compatico Culture
What you can expect from us, and what we expect from you
We’re humans connecting humans. We’re in the business of making providing singles with the safest and most supportive community and dating experience.
Whether you’re getting back on the dating horse or are simply looking for a way to connect with like-minded people, we’re committed to providing you with opportunities to connect with those you would never have met otherwise.
Code of Conduct
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The Compatico Culture is ‘one match at a time’. We believe that focusing your attention on one potentially intimate relationship at a time is respectful and has the best chance of success.
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Our members have careers and profiles that depend on reputation, so discretion is a fundamental expectation for all who join Compatico. It is our policy not to provide surnames, company names or employer names: we’ll only share your dating profile with a potential match once you have given Compatico permission. If you receive contact details for a potential match, these details are ‘for your eyes only’ and must be kept strictly confidential.
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For your safety, Compatico’s policy is strictly ‘vetted members only’. That’s why a non-negotiable condition of our membership is that all of our members complete a Ministry of Justice security clearance. We use Staff Checks NZ to provide this service.
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We know that some of us can feel nervous about dating and may need a little more time to warm up. To give you the best possible chance of success, we strongly recommend a two-date minimum with your date before you decide to proceed (or not) with the recommended match.
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Your membership tier determines your frequency of matchmaker contact. Platinum members have monthly calls with their matchmaker and ongoing matching conversations. Gold and Bronze matchmakers have a direct line of contact to their matchmakers, however will only hear when they receive event invitations and match opportunities.
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Our Culture calls for mutual respect, good manners and common courtesy. This includes turning up to your planned date, staying the duration of the date and following up promptly. If, for some reason, you are unable to connect with your potential match, please inform your matchmaker.
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We believe transparency is integral to a successful match. This includes open and honest communication about past relationships, marriages and current partners – and, just as importantly, giving honest feedback after a date. When you’re honest, you’re showing up as your best self.
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Every date is an important opportunity to meet someone great. We ask our members to carefully consider any decision to cancel as you may jeopardise a potential match. In those unavoidable occasions when you need to cancel or postpone a date, please give at least 48 hours’ notice.
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At Compatico, we require all photographs used for dating profiles to be a true and authentic representation of our members. If you'd like professional photography, we have exclusive member only rates with incredible photographers. Just ask your matchmaker!
Frequently Asked Questions
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Once you purchase your membership, the Compatico team will get in touch to get you to arrange a Ministry of Justice police check and to get you to sign our membership agreement. Once that is done, you will have either a 30 or 60 minute video call with your matchmaker where we interview you, and craft your dating profile.
Once you have approved your dating profile, we will be in touch with potential matches and with event invitations. The frequency of contact and priority of matching depends on your membership level.
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Every month, our matchmakers start with matching for Platinum members. Once we have found options for Platinum members, we work through looking at matches for Gold members based off who is currently not dating in the pool. There is no dedicated matching for Bronze members, however Bronze members have the potential be matched with Platinum or Gold members.
Once we have a potential match, we will get in touch with both parties to ask if you are interested in meeting. If it’s a yes, we put you both in contact to arrange a date.
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Platinum offers first priority to matching opportunities and events, unlimited profile shares, monthly matchmaker calls. This membership is like having a ‘dating personal trainer’ alongside you throughout the dating journey.
Gold perfect for those happy with less hands-on support, and keen to proactively attend events to increase their chances of meeting someone. Our gold membership guarantees 3 profile shares within your membership. If 3 shares are not achieved within 12 months, your membership will roll over until 3 profile shares are achieved, up to a maximum of 24 months. This membership receives second priority access to matches and events.
Bronze is perfect for those who are happy to dip their toe in. Bronze members receive third priority access to matches and events, and we will only be in touch if we have a potential match for you. There are no guaranteed profile shares on Bronze, so we encourage you to register interest for events.
All memberships include a Ministry of Justice police check, a video onboarding call, and access to Compatico photographers, stylists, psychologists and counsellors at an additional fee.
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At Compatico, we measure our success on the number of opportunities we’ve created for people to meet. Thus far, we’ve sent members on over 600 dates and hosted dozens of member events.
We do have a number of happy couples who have met through Compatico, however we always say the success of the matches long term is down to the work the individuals personally put into themselves and into the relationship.
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First of all, there’s no app and you can’t see other members aside from when we share a potential match with you. You’ll get less ‘matches’ than you do on the apps, but with Compatico you have confidence that every person you meet has been background-checked, and screened by a human being for compatibility.
All of our members, regardless of the membership chosen, receive a face-to-face online consultation and an authentically crafted dating profile created by skilled professionals using our proprietary Compaticoder and research-based Q&As.
Finally, Compatico hosts a diverse range of events so you can connect with people offline.
Welcome to the opportunity to meet someone the old fashioned way.
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We have members based NZ-wide, and currently host in person events in Auckland, Wellington and Christchurch. You can join no matter where you are in the country, however matching may be slower if you live somewhere that’s not a main centre.
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Compatico is for distinguished people who want a more authentic and discreet way to meet someone on their level. Many of our members are successful professionals, entrepreneurs and retirees looking to connect with someone who shares their values. If you’re looking for a more personalised way to meet others, without the overwhelm of the apps or the public nature of online dating sites, Compatico is for you.
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A profile share is when we share the profile of a potential match with you, which you can then choose whether or not you accept or decline.
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For platinum members, we aim to share profiles with you within your first month of joining. For gold members, your three guaranteed profile shares will occur at some point throughout your 12 month membership, however we aim to get one to you within your first three months. Bronze members only receive a profile share if they are a match for one of our Platinum or Gold members.
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Yes. All members are eligible to be matched with all Platinum, Gold and Bronze members in the database, subject to profile compatibility and prioritisation.
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With both our Platinum and Gold memberships, members have the ability to put their memberships on hold by agreement. Bronze membership extensions will be considered on a member-by-member basis in the case of exceptional circumstances only.
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If a compatible match is made, we’ll personally introduce the profiles to each client. This provides an opportunity to answer any questions about these people. If you’re interested in taking the next step, we’ll connect you with your match (We'll only share your dating profile with a potential match once you have given Compatico permission).
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One of our matchmakers will be in touch with you both to see how the date went from each of your perspectives. Our matchmakers will help you navigate the next steps and then leave you to let things blossom at your own pace. For Platinum clients, we’re available for advice and help with navigating any early speed wobbles.
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Yes. No matter where you’re at on your relationship journey, we expect all of our members to be honest, transparent and genuinely available (i.e. single, separated, divorced or widowed). Every member will also need to pass a security check with the Ministry of Justice and this form will be sent to you.
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1. Protecting your data is our highest priority. Your details and personal profile can only be accessed by the Compatico team who are working to find you a match. Their access is restricted to specific devices, and requires multiple layers of verification prior to login.
2. Only information approved by you will be shared with other Compatico members.
3. In terms of cyber security, our website uses specialist database security from the most up-to-date software and CMS. Your data is encrypted and guarded by Cloudflare – a Web Application Firewall.
4. Our team operates with strict confidentiality in place. Discretion is a given for all our members and it is not our policy to share surnames, company names or the name of an employer
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Payment is accepted via credit card after membership type is selected and your online application form has been completed. Alternatively, you can arrange to pay via invoice.
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If you have a Bronze or Gold membership, you can upgrade at any time.
When you upgrade, we will credit you the remaining months of your Gold or Bronze membership; this amount will be deducted from your new membership total. Your new one-year membership will then commence.
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Yes, you can use your own photo, or arrange professional photography. Our Compatico photographers offer great rates for our members, so let us know on sign up if you would like us to put you in touch.
If you are taking your own photos, please follow the guidelines below:
Photography Guidelines
* Photos must be taken within the last two years, to ensure an accurate, true representation of your current appearance.
* Put your best foot forward: use a photo where you are looking your best.
* For the best presentation, we recommend photography that captures you from mid-thigh up, looking directly at the camera.
* Choose a clean, uncluttered background and ensure good natural lighting to highlight your natural features. Your photo should focus on you – no sunglasses or distracting elements.
* No heavy retouching.
* Photos need to be of a high resolution (300dpi).
* We recommend a smile! and to avoid any business / corporate photography.
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You need to confirm with us within 3 working days. If we do not hear from you, your potential match goes back into the pool.