Our Terms

1 October 2026

Online and Offline Matchmaking Service

These Terms and Conditions ("Agreement") govern the use of the online and offline matchmaking services ("Services") provided by Compatico Ltd ("Company"), a New Zealand based company. By accessing or using the Services, you agree to be bound by this Agreement. If you do not agree to these terms, please refrain from using the Services.

1. Eligibility:

1.1 You must be at least 18 years old to use the Services and understand that the service was designed for single people over the age of 30.

1.2 By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all the terms and conditions herein.

1.3 Membership will only be accepted and services provided at the sole discretion of the Company.

2. Registration and Account:

2.1 In order to access and use the Services, you must create an account ("Account") by providing accurate and up-to-date information during and after purchase.

2.2 You understand and accept the different types of memberships provided and their differing service levels and pricing.

2.3 You agree to notify the Company immediately of any breach of security or information that you become aware of.

2.4 All members must enter into a Membership Agreement for their chosen membership tier (Platinum, Gold or Bronze), either by returning a signed copy or by confirming acceptance of its terms by email. This Agreement forms part of your Membership Agreement, and if there is any inconsistency between them, your Membership Agreement prevails.

2.5 Before your membership can be activated, you must:

2.5.1     complete a Ministry of Justice New Zealand Criminal and Traffic Conviction History check ("MOJ Check") and have it accepted by the Company;

2.5.2     provide a photograph that meets the Company's criteria, or arrange for the Company to take photographs (additional costs apply);

2.5.3     provide all required profile information; and

2.5.4     enter into your Membership Agreement.

2.6. Memberships are valid for twelve (12) months. The membership period commences on the date the Company approves your completed profile and all onboarding requirements have been completed. Your membership will not activate, and the 12-month period will not begin, until this has occurred.

2.7 Membership fees are payable in advance and include GST. Event attendance, Compatico photography and any other additional services are charged separately.

2.8      Membership fees are non-refundable unless you fail to provide your completed signed Membership Agreement or your MOJ Check is not accepted by the Company, in which case any refund will be less any establishment costs incurred by the Company. The Company may agree to a cancellation in exceptional circumstances, at its sole discretion, and any refund agreed will be less all costs incurred by the Company to the date of refund. Exceptional circumstances are assessed on a case-by-case basis and do not include a change in relationship status, a change of mind, or dissatisfaction with matches or profiles presented.

2.10      Platinum members may place their membership on hold for up to 6 months, and Gold members may pause their membership for up to 3 months, by agreement with the Company. Holds are generally for times when you are not available to be matched, such as international travel or personal reasons. The membership term will be extended by the duration of the hold. Bronze memberships cannot be placed on hold.

3. Services Provided:

3.1       The Company offers matchmaking services both online and offline, connecting individuals for potential relationships based on human insight and agreed compatibility factors.

3.2       The Company does not guarantee any specific results or matches, as compatibility is subjective and depends on various factors.

3.2.1     You acknowledge that matchmaking is a subjective process based on the professional judgement of the Company's matchmakers. Other than the minimum number of profile shares guaranteed for your membership tier, the Company makes no guarantee as to the number of matches, introductions or dates, or that you will form a relationship.

3.2.2     Matching is subject to the availability of eligible members who meet your preferences and who are themselves open to being matched with you. Time frames may extend depending on factors including geography, age, and the number and strictness of your preferences.

3.2.3     The Company endeavours to provide accurate and up-to-date information, but relies on the information supplied by members during onboarding and subsequent interactions, and cannot guarantee its accuracy or completeness.

3.3       The Company reserves the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

3.3.1     Should the Company elect not to provide services, or for exceptional circumstances or terminate your membership and deactivate your Account for any reason within 5 working days of you paying the fee and/or the Company receiving your Ministry of Justice information (whichever is the later), the Company will provide a full refund less costs incurred for services to date.

3.3.2     Any member who has their Membership suspended or cancelled as a result of violating the terms of this agreement is not entitled to a refund.

3.4       A "profile share" means being presented with the profile of another member. Profile shares that you decline still count towards any guaranteed number of profile shares.

3.5       Platinum members have first priority for matching, followed by Gold and then Bronze members. All matches are determined at the sole discretion of the Company's matchmakers, and match eligibility does not guarantee that matches will be made, other than the minimum number of profile shares guaranteed for your membership tier.

3.6       Profiles are shared with both members at the same time, except that Platinum members may be shown a profile before their own profile is shared with the other member. Where both members accept, the Company will connect them by email so they can arrange to meet.

3.7       The Company will use all reasonable efforts to ensure that all members have completed and had accepted an MOJ Check, that all member photographs are true, correct and current likenesses, and that no fake profiles exist on its platforms.

3.8       Member profiles are stored in a secure database. Access is strictly limited to authorised Company matchmakers, profiles are not publicly viewable, and members do not have direct access to the database or to other members' profiles.

3.9       The guarantees, services, communication, event eligibility and additional costs for each membership tier are set out in Schedule 1.

4. User Obligations:

4.1       You agree to provide accurate and up-to-date information about yourself when using the Services.

4.2       You are solely responsible for the content you provide on the Company's platforms, and you agree not to provide any content that is false, misleading, defamatory, offensive, or violates any applicable laws or third-party rights.

4.3       You agree not to use the Services for any unlawful purposes or to engage in any illegal activities.

4.4       You agree to treat other members and the Compatico team with respect and to refrain from harassing, stalking, soliciting, or threatening any individual.

4.5       The Company reserves the right to suspend or terminate your Account, if you violate any provision of this Agreement.

4.6       The Company reserves the right to restrict your access to Compatico events for inappropriate behaviour or harassment towards other members or the Compatico team.

4.7       You agree to notify the Company of any material changes to your circumstances or the information you have provided.

4.8       You agree, in good faith, to provide realistic matching parameters, to give genuine consideration to profiles presented to you, and to follow the Company's recommendations regarding accepting profiles, meeting matches, and going on more than one date before reaching a decision.

4.9       All profiles of other members that you receive, and the information in them, are strictly confidential. You must not share, forward, screenshot, copy, post or otherwise disclose any other member's profile or information to any other member or to any non-member, including friends, family or on social media, and you must delete or destroy any such information on request.

4.10      Sharing another member's profile or information is a serious breach of this Agreement and may result in your membership being terminated without refund.

4.11      Without limiting clause 4.5, the Company may terminate your membership if you provide false information, fail to have your MOJ Check accepted, breach this Agreement or your Membership Agreement, or engage in behaviour that could harm the Compatico community or reputation.

5. Privacy Policy:

5.1       The Company's Privacy Policy governs the collection, use, and disclosure of personal information provided by users. By using the Services, you consent to the Company's collection and use of your personal information as outlined in the Privacy Policy.

5.2       During the course of interviewing you the matchmaker will, by necessity, make notes in order to refine what characteristics a suitable match might need to have for you. These notes may include cross references to other clients who may be suitable for you and are informal in nature. These notes do not form part of your personal information. Any notes are part of the Company’s intellectual property and belong to the Company.

5.3       As part of the Services, your profile may be presented to other members as a potential match. Depending on your membership tier, your profile may be presented to members on a higher membership tier without prior notice to you.

6. Intellectual Property:

6.1       All intellectual property rights in the Services, including but not limited to trademarks, logos, graphics, and software, are owned by or licensed to the Company.

6.2       You agree not to copy, modify, reproduce, distribute, transmit, display, or create derivative works from any part of the Services without the Company's prior written consent.

7. Limitation of Liability:

7.1       The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of the Services.

7.2       The Company's total liability, whether in contract, tort, or otherwise, shall not exceed the fees paid by you for the Services.

7.3       The Company is not responsible for a lack of matches, or a delay in matching, resulting from unreasonable expectations, highly restrictive matching parameters, or not following the Company's recommendations.

7.4       Nothing in this Agreement limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that cannot be excluded by agreement.

8. Indemnification:

8.1       You agree to indemnify and hold the Company, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, liabilities, and expenses, including reasonable legal fees, arising out of or in connection with your use of the Services or any breach of this Agreement.

9. Governing Law and Jurisdiction:

9.1       This Agreement shall be governed by and construed in accordance with the laws of New Zealand. The Company acknowledges its responsibilities under the Human Rights Act 1993 and the importance of freedom from discrimination. The Company’s service was designed in good faith to advance the interests of persons aged 30 and above against whom other dating services may directly or indirectly discriminate and to assist those persons to achieve an equal place with other members of the community. Acknowledging that our services are designed to advance the interests of this age group, the Company reserves the right to decline to provide services to persons under 30 years of age.

9.2       Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of New Zealand.

10. Events

10.1      Dating events are non-refundable from 10 days prior to an event. Event curation is a time consuming process and late cancellations result in a lot of hard work to try fill your spot in order to maintain a balanced event. Non-curated events and social events are non-refundable.

10.2      In the rare circumstance where you have purchased a ticket to a dating event but the final curation is not a good fit for you, or the event you have purchased a ticket for is cancelled, our Events team will proactively refund you. Not enjoying an event you have attended is not sufficient grounds for a refund.

10.3      Event invitation priority and eligibility depend on your membership tier, as set out in Schedule 1.

11. Entire Agreement:

11.1      This Agreement constitutes the entire agreement between you and the Company regarding the use of the Services. All members must sign a Membership Agreement in order to access the Services.

11.2      The Company's failure to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

11.3      The Company does not provide any warranty or guarantee that it will be able to find the right match for you. The Company will use its best endeavours to screen any match made by its matchmakers as part of its Services but bears no responsibility for the outcome of any such match. The Company does not provide any warranty as to the conduct of any of its clients nor can it vouch for the accuracy of any information provided to the Company and relied upon by the Company as a part of any screening or matchmaking services.

11.4      The Company may update this Agreement from time to time. Members will be notified of any material changes.

Schedule 1: Membership Tiers

Platinum Membership

Guarantee: Twelve (12) profile shares. If 12 profile shares are not made within the 12-month period, the membership will be extended until 12 profile shares have been achieved, up to a limit of 24 months.

Services included: Personal matching service with top priority status; a 60-minute Zoom interview and a follow-up call to present profiles; a detailed Compaticoder values and insights survey; a personally crafted dating profile written for you based on your interviews and Compaticoder survey; discussion of potential matches; monthly matchmaker calls via Zoom; regular personal email communication; and priority invitations to all events.

Communication: Regular contact from your personal matchmaker, mainly as and when matches are identified, and all Compatico newsletters.

Events: Platinum members are invited to events ahead of other membership tiers. Event attendance is subject to event fees, capacity limitations, event-specific criteria, and you not currently dating another member through the Company.

Holds: Up to 6 months, by agreement with the Company.

Additional costs: Professional photography, event attendance, and psychologist's services.

Gold Membership

Guarantee: Three (3) profile shares. If 3 profile shares are not made within the 12-month period, the membership will be extended until 3 profile shares have been achieved, up to a limit of 24 months. If you violate the Company's code of conduct, the Company reserves the right to revoke the entitlement to the 3 profile shares.

Services included: One 50-minute Zoom consultation; completion of the Compaticoder assessment; professional profile writing service; eligibility to register for all events; a profile matching service with match priority below Platinum but above Bronze; and a regular email newsletter.

Matching: Gold members are eligible to be matched with Platinum, Gold and Bronze members, subject to profile compatibility and prioritisation. Your profile may be presented to members on a higher membership tier as a potential match without prior notice to you.

Communication: The email newsletter is the only form of regular contact. You will be contacted directly if you are identified as a suitable match, and will receive event invitations and eligibility notifications based on curated parameters.

Events: Gold members are eligible for all event invitations. Priority for invitations is based on the number of events already attended, capacity limitations, specific event curation parameters and registration of interest. Being invited to a specific event does not imply you will be invited to any other event. Each event is costed individually.

Holds: Up to 3 months, for a reason agreed by the Company (generally international travel or personal reasons).

Additional costs: Professional photography, event attendance, and psychologist's services.

Bronze Membership

No matching guarantee: Bronze membership does not include a matching service and comes with no guarantee of being presented with any profiles. However, the Company may contact you if you are identified as a good fit for a member on a higher membership tier. Your profile may be presented to members on a higher membership tier without prior notice to you.

Services included: One 15-minute Zoom consultation; a regular email newsletter; and access to events (priced separately).

Communication: The email newsletter is the only form of regular contact, and no other regular contact or updates will be provided.

Events: Bronze members are eligible for dating event invitations on a third-priority basis (after Platinum and Gold members), and for community events on a first-come, first-served basis.

Holds: Bronze memberships cannot be placed on hold.

Additional costs: Professional photography, event attendance, and psychologist's services.

Please read these Terms and Conditions carefully before using the Services. If you have any questions or concerns, please contact us at  [email protected]