Application Form

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Compatico Matchmaking Services

Description of Services

Compatico is a premium matchmaking service operating throughout New Zealand, serving discerning singles aged 30-70+ who are seeking meaningful, long-term relationships. Our services include:

Membership Tiers:

  • Bronze Membership: Entry to Compatico community with access to events

  • Gold Membership: Entry to matchmaking service with three guaranteed profile shares and higher priority event access

  • Platinum Membership: Our premium tier offering personalised matchmaking, unlimited profile shares, dedicated relationship coaching, and priority access to events

Service Features:

  • Professional matchmaking consultations and compatibility assessments

  • Human-curated matching ensuring privacy and personalised attention

  • Curated social events and dating events

  • Ongoing relationship support and coaching

  • Access to a vetted community of professionals and successful individuals across New Zealand

Our service area extends New Zealand-wide.

Service Delivery

Delivery Method: Services are delivered through a combination of:

  • Initial video consultation (scheduled within 5-10 business days of membership activation)

  • Ongoing matchmaking services delivered via secure member portal and direct communication with matchmakers

  • Dating and community events which are published in our weekly email newsletter and on our website. Event invitations sent via email with 1-4 weeks advance notice where possible.

  • Matches are introduced on a rolling basis throughout the membership period

Service Timeline:

  • Membership services commence upon payment confirmation and completion of initial profile consultation

  • Matchmaking is an ongoing process throughout the membership term

  • Event schedules are published monthly via member communications

Cancellation, Returns, and Refund Policy

  • Membership fees are non-refundable once the initial consultation has been completed and matchmaking services have commenced

  • Members may cancel their membership at any time; however, no refunds will be provided for unused portions of membership terms

  • Event registrations may be cancelled up to 5 days prior to event date for credit toward future events

  • Full terms and conditions are provided upon membership signup and available at https://www.compatico.co.nz/our-terms

Export Conditions and Restrictions

Our matchmaking services are exclusively available to residents of New Zealand and are delivered within New Zealand only. Services cannot be exported or transferred internationally.

Additional Charges

Membership Fees:
Membership pricing is clearly displayed on our website and provided during initial inquiry. All prices are in New Zealand Dollars (NZD) and include GST.

Additional Optional Services:

  • Event attendance (events are priced individually)

  • Extended membership renewals

All additional charges are clearly communicated prior to purchase and require separate authorisation.

Consumer Data Privacy Policy

Compatico is committed to protecting the privacy and confidentiality of our members. We operate under New Zealand's Privacy Act 2020 and maintain strict data protection protocols:

  • Personal information is collected solely for matchmaking and service delivery purposes

  • Member profiles and personal data are never shared with third parties for marketing purposes

  • All member information is stored securely and accessed only by authorised matchmaking staff

  • Members control their profile visibility and can request data deletion upon membership termination

  • Full Privacy Policy is available at https://www.compatico.co.nz/privacy-policy

Security Capabilities and Payment Card Data Policy

Payment Card Data Security:

  • All payment transactions are processed through eWay which is a PCI-DSS compliant payment gateway

  • No payment card data is stored on Compatico servers

  • All payment pages use SSL encryption (minimum TLS 1.2)

  • We comply with Visa, Mastercard, and UnionPay security standards

Website Security:

  • 256-bit SSL encryption for all data transmission

  • Regular security audits and vulnerability assessments

  • Secure member portal with multi-factor authentication options, and is SOC2 compliant

Business Information

Business Name: Compatico Limited
Trading Name: Compatico

Location Details

Principal Place of Business:
1/67A Princes Street, Otahuhu
Auckland, New Zealand

Contact Details

Customer Service Contact:
Email: [email protected]
Telephone: +64 27 301 1135
Hours: Monday-Friday 9am-5pm NZST

Compatico is a business operating in New Zealand. We are registered and operate under New Zealand business regulations, consumer protection laws, and privacy legislation. All services are provided from our New Zealand location, and all transactions are processed in New Zealand Dollars (NZD).

New Zealand Business Registration: 9429052833205
GST Registration: 145-773-377